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POLICIES

Privacy Policy

This policy explains what personal information Trovelite collects, how we use it and the choices you have. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Last updated: November 2026

01Information we collect

  • Contact details: your name, company name, email address, phone number and business address
  • Account details: your login email and trade-account information
  • Order details: products ordered, shipping and billing addresses, and order history
  • Messages: what you send us through our contact and quote forms or by email
  • Newsletter: your email address, if you subscribe
  • Technical information: basic data your browser sends, such as IP address, browser type and pages visited

02How we use your information

  • To process and deliver your orders and send order updates
  • To manage your trade account
  • To reply to your questions and quote requests
  • To send newsletters and offers, only if you've subscribed
  • To keep our website secure and working properly
  • To meet our legal, tax and accounting obligations

03Payments

Card payments are handled by our payment provider. We don't store your full card number on our servers.

04Who we share it with

We don't sell your personal information. We only share it with service providers who help us run our business — such as payment processors, shipping carriers and website hosting — and only as much as they need to do their job. We may also share information when required by law.

05Cookies

Our website uses cookies to keep you signed in, remember your cart and understand how the site is used. You can block or delete cookies in your browser settings, but some parts of the site, like the cart and checkout, may not work without them.

06How long we keep it

We keep personal information only as long as we need it for the purposes above, or as long as the law requires — for example, order and invoice records for tax purposes.

07Keeping it safe

We use reasonable technical and organizational measures to protect your information from loss, misuse and unauthorized access.

08Your choices and rights

  • You can ask to see the personal information we hold about you
  • You can ask us to correct information that's wrong
  • You can unsubscribe from our newsletter at any time
  • You can ask us to delete your information, unless we need to keep it by law

To make a request, contact us using the details below.

09Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Questions about your privacy or your information? Contact us.
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