Refunds & Returns

You can request a return within 14 days of receiving your order. Please contact us before sending anything back — returns sent without approval may not be accepted.

To qualify for a return, items must be:

• Unused and in their original, unopened packaging
• In resaleable condition, with all parts and labels included
• Returned with your order number or return authorization

• Media or materials cut to size or cut from a roll
• Opened rolls of vinyl, film or banner material
• Clearance or final-sale items
• Items damaged after delivery through use, installation or storage

If your order arrives damaged, faulty or isn't what you ordered, let us know within 48 hours of delivery. Send your order number and photos of the item and packaging. We'll arrange a replacement or refund at no cost to you, including return shipping.

1. Contact us with your order number, the items you want to return and the reason.
2. We'll confirm whether the return is approved and send you a return authorization and instructions.
3. Pack the items securely and send them back, or drop them off if pickup was arranged.

For approved returns that aren't due to our error, return shipping is paid by the customer, and a restocking fee of 15% may apply. Original shipping charges are not refunded.

Once we receive and inspect the returned items, we'll let you know if the refund is approved. Approved refunds go back to your original payment method within 5–10 business days. Trade-account customers may receive a credit on their account instead.

Need a different size or product instead? Tell us when you request the return and we'll set up an exchange.